Privacy policy

Overview

Your privacy is important to TravelStaytion. So we have developed a Privacy Statement that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

This privacy statement applies to all of our TravelStaytion services or Website.

The same definitions apply to the privacy statement as in the Terms and Conditions.

Purpose of Data Collection

The information we request when making your registration at TravelStaytion Website, is requested in order to offer you our professional service. We will only disclose your personal information to third parties for the purposes of completing your booking through us, in order to provide you with the information or services you have requested, or with your explicit consent. We reserve the right to disclose your personal information to certain permitted third parties including members of our own group, trusted partners and our own professional advisers. We would again like to stress that, in accordance with European personal data protection laws, strict security procedures are observed to prevent personal data misuse and unauthorised access.

What personal information we collect In general, the personal information we gather enables us to process your bookings and to provide the TravelStaytion services to you. We collect personal information that you submit to us voluntarily when you register with us or when you use the TravelStaytion Services.

Registration

When you register in TravelStaytion to use the Website you will be asked to complete online forms providing for: your first name, last name, username, e-mail address and a password. This information is required in order to use TravelStaytion and enjoy our TravelStaytion services. The information will not be re-used for an incompatible purpose to our scope of our service as described at the Terms and Conditions.

User Account

You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your account. You may allow other members of your household to use the Website under your name or account, provided that you hereby agree to pay all charges that they incur and to be responsible for all other aspects of their usage. You agree to supervise all usage by minors of this Website under your name or account. If you wish to apply for a job on our site we will collect personal information such as your name, email address, phone number and additional information such as resume, gender, and your ethnicity. We use the information collected within this area of the site to determine your qualifications for the position in which you have applied and to contact you to set up an interview.

What we do with the information we gather

Our primary goal in collecting information is to provide you with an enhanced experience when using the TravelStaytion service. We use this information to closely monitor which features of the TravelStaytion service are used most, to allow you to view your booking history, view any promotions we may currently be running, rate accommodations and Guests, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, for troubleshooting and in some cases marketing purposes. The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you. We may also use your personal information to create anonymous information records by excluding information that makes the information personally identifiable to you. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. On the other hand, you can always opt out of receiving certain communications from TravelStaytion such as our newsletter by clicking the “Unsubscribe” link at the bottom of each email or emailing us at info@travelstaytion.com. Please note that even if you unsubscribe or opt-out, we may still send you booking related communications (e.g., mail related to your booking).

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Reservation

When you make a reservation for any type of accommodation , you will be asked to complete online forms providing for: your name, (home or office) address, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, reservation preferences and smoking preference. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you). The information will not be re-used for an incompatible purpose to our scope of our service as described at the Terms and Conditions.

Payment submission

We use Stripe and Paypal as third-party payment systems. We do not retain any payment card information, nor we do share financial details with any third party. Any and all payments or fees charged by third-party service providers such as Paypal shall be borne by the Users themselves unless otherwise stated. When you make your online reservation, you automatically, accept the conditions and merchant’s policy you have chosen.

How we share personal information with Hosts

Please remember that this privacy statement addresses only our use and disclosure of information we collect from and/or about you. When you authorize us to disclose information to Users, the use and disclosure restrictions contained in this privacy statement will not apply to them. While we encourage them to comply with our data protection requirements, we will not be responsible if these Users fail to comply with respect to your information. We do not control the privacy policies or actions of third parties, including the Users. Any complaints or inquiries regarding use of your information by a User, or marketing communications from a User, should be addressed directly to the User in question. Users within the TravelStaytion network may also have their own websites. TravelStaytion is not responsible for how these Users may collect your personal information through their own websites. Please contact the appropriate User regarding its website’s privacy policy (if applicable) and how it will access or use your personal information. At the end of your stay, if you evaluate the User that has rendered his services to you, you hereby agree and accept that these information, including any comments, will be also sent to that User.

How we share Personal Information with other parties

In addition to the ways we share Personal Information with Hosts, we may share your Personal Information with other third parties in the following manners:

1. Service providers under contract who help with parts of our business operations (e.g., marketing, technology services), though we require that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
2. To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honor this Privacy statement;
3. To a company that merges with us, acquires us, or purchases our assets, in which case such company may continue to process your Personal Information as set forth in this Privacy statement;
4. Law enforcement, government officials, or other third parties when we are compelled to do so by a court order or similar legal procedure
   • we are compelled to do so by a court order or similar legal procedure
   • we need to do so to comply with law
   • we believe in good faith that we need these information to protect or defend the rights or property of Company or users of the Website or other services.
5. Other third parties with your consent or directed to do so. Except as set forth above, we do not sell, share, rent or trade your personal information or geo-location information other than as disclosed within this privacy statement. The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis and demographic profiling.

Cookies and other anonymous information

When you use our Website, we collect anonymous Information such as your IP address and standard web log information, such as your browser type and the pages you accessed on our website, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We may track the pages that directed you to our Website, though we do not associate that information with your personal information. We may also place small data files called “cookies” on your computer or mobile device. Cookies do not harm or damage your system in any way. Furthermore they make your navigation easier as they save your settings. We send a “session cookie” to your computer or mobile device when you log in to your account. This type of cookie helps us to recognize you if you visit multiple areas on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out, close your browser or application, this cookie expires and no longer has any effect. We also use longer-lasting cookies to display your e-mail address or username on our sign-in form, so that you don’t need to retype the e-mail address each time you log in to your account. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our Website. We may use third party tracking services to track and analyze anonymous information users of our Website. Such third parties may use cookies to help track user behavior. We reserve the right to disclose anonymous information publicly without restriction, including to third party vendors who may help us enhance or provide the Website or TravelStaytion services or to third parties.

Control over your data

If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or amend it by making the change on our member information page or by emailing us at info@travelstaytion.com. We will respond to your access request as soon as possible. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@travelstaytion.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How do we treat the e-mails you send us?

Our “Contact” button, activates your e-mail Website and invites you to send your comments to a specific functional mailbox. When you send such a message, your personal data is collected only to the extent necessary to reply. If the management team of the mailbox is unable to answer your question, it will forward your e-mail to another service. You will be informed, via e-mail, about which service your question has been forwarded to. If you have any questions about the processing of your e-mail and related personal data, do not hesitate to include them in your message.

Security

The personally identifiable information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption and firewalls for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

Social Media (Features) and Widgets

Our Website includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. You can also register to join TravelStaytion by logging into your account with certain third party social networking sites (including, but not limited to, Facebook). We will create your TravelStaytion account and your TravelStaytion account profile page for your use of the Website based upon the personal information you provide to us or that we obtain via a social networking site that you have granted us access to.These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy statement of the company providing it.

Public

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at info@travelstaytion.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month (30 Days) to respond to you.

Please contact us at info@travelstaytion.com if you wish to make a request.

Changes in this privacy statement

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. The present privacy statement is part of the terms and conditions agreement and is construed according to the relevant terms of the latter.

Date of Last Revision: 01 March, 2022